Expertise on hand for committed organisations

Groundswell is the leading client involvement organisation and self-help organisation working in the field of homelessness

Groundswell Training in action.

Many authorities, networks and service providers understand the importance of client involvement and are at different stages with their ideas.  Groundswell's consultancy lends our considerable experience to speed up the process of change and offer guidance about the steps towards involving clients in policy and service development.  We can discuss the specific local need and make recommendations, saving customers time researching what client involvement tools are appropriate.

Groups that are just starting on the road to client involvement would benefit from Groundswell's support in the early stages of looking at the various options that are available, including the specifics of tools and techniques and the kind of obstacles that might arise.  Those that already have a good idea of what they hope to achieve through client involvement will value Groundswell's ability to fill in gaps in knowledge or troubleshoot if initiatives fail to deliver the constructive outcomes that client involvement promises.

We provide bespoke consultancy services that enable organisations to develop effective client involvement strategies and help Local Authorities to engage with homeless people in developing and reviewing their Homeless Strategies.

Cost: As consultancy work is bespoke, please contact us with your specific requirements.

To find out more about our consultancy work please telephone: 020 7737 5500   or email:

Our Track Record

Department of Communities and Local Government (DCLG)

Groundswell was commissioned by the DCLG to undertake a national consultation with homeless people on their Supporting People Strategy. The resulting report ‘Being Supported’ was recently published. Click Here to download the report.

St Mungo’s

Groundswell undertook a year long commission by London’s largest homelessness service provider, St Mungo's, to assist them in developing and implementing a client involvement strategy. The project saw Groundswell conduct a peer-led participation audit; train senior management, frontline staff and service users; create service-user groups in projects and is being overseen by a client-led steering group.

Brent Council

Groundswell organised a series of workshops and a conference to bring together Brent Council, Homeless Agencies and homeless people to develop a Compact on how they work together. This work led to the founding of Brent Homeless Users Group.